Frequently Asked Questions

Once your order has been shipped, you will receive a delivery email with a tracking number, so you can easily follow your package's journey. Please note that it can take up to 24 hours for the tracking information to be updated by the carrier.

Have you not received a delivery email within 2 business days? Contact our customer service team at info@nagelexperten.se and we will be happy to help.

It is important that you pick up your package from the pickup point within the specified time.
Uncollected packages will be charged 349 SEK. The fee is deducted from the refund and covers the costs incurred when a package is not collected and is returned to us.

Important! If you have not received any notification that your package is ready for collection within 5 business days of placing your order, please contact our customer service team, and we will help you check the delivery and prevent the package from being returned.

We cannot stop an order that has already begun its return to our warehouse.

Contact: info@nagelexperten.se

Yes, as a private customer, you have a 14-day right of withdrawal from the day you receive your delivery.

If you wish to withdraw from your purchase, you are responsible for the return shipping costs. The product must be unopened and in its original packaging, and any seal must not be broken.

Hygiene Products

For hygiene and safety reasons, we cannot accept returns of cosmetic products where the packaging or seal has been broken. This applies to all cosmetic products, including nail files, bits and other accessories that may be at risk of contamination if opened or used.

Returns

For environmental reasons, we do not automatically include a return label in your package. If you wish to make a return, please contact our customer service team, and we will assist you with the return.

Please note that purchases made as a business are not covered by the statutory right of withdrawal for consumers.

Product, color & results

We do not offer a customer satisfaction guarantee or color guarantee. This means that we unfortunately cannot accept returns or complaints about used products that do not meet personal expectations.

We always do our best to reproduce our colors as realistically as possible. However, the color may appear different depending on lighting conditions as well as screen and device settings. To provide the most accurate representation possible, both images and product videos are available on our website and social media.

If you are unsure about a color or product, you are always welcome to contact our customer service before ordering – we are happy to help you find the right one.

Usage & compatibility

Our products are developed and tested for use with our own products and accessories. This is to ensure the best possible adhesion, durability, and final result.

When using other products or accessories, or in the event of improper application, we cannot guarantee the same results or durability.

Your order is normally delivered within 1–5 business days, depending on where you are located in Sweden and the delivery option you selected at checkout.

During periods of high demand at our warehouse, during peak season, during promotions, or in the event of delays with the carrier, delivery may take slightly longer.

If you have not received your package within 5 business days, please contact our customer service team so we can help you check the delivery status.

Contact: info@nagelexperten.se

If you have not received an order confirmation or delivery confirmation within 12 hours after placing your order, you are welcome to contact our customer service team, and we will help you check your order.

In most cases, a missing confirmation is due to an incorrect email address being entered at checkout or the message ending up in your spam folder. Please check your spam folder before contacting us.

Always check that your contact and delivery details are correct before completing your order.

We do our best to ensure that our images represent the colors of the products as accurately as possible. However, a color may look slightly different in reality depending on your screen, brightness, settings, and the device you are using.

Lighting conditions can also affect how the color appears. Daylight, warm or cool light, skin tone, and how thin or thick a layer of gel is applied can create different color impressions.

The pigment may sometimes need to be mixed in the bottle before use to ensure that the pigments are evenly distributed.

Our product images are primarily photographed in a studio setting or in daylight to provide the most accurate representation of the colors possible.

Long-lasting nails start with proper preparation of the natural nail, the right product for the right nail type, and a correct structure tailored to the length of the nail.

A thorough but gentle preparation is important. The nail should be clean, dry, free from oil, and buffed, but avoid over-filing – a nail that is too thin or damaged can impair both its durability and its health. Correct removal of the cuticle and dead skin is very important for the products to be able to adhere.

All nails are unique and may therefore require different types of bases and building materials. There is no universal product that suits all nail types. As a nail therapist, it is therefore important to be able to assess the natural nail and choose the right material and method based on each customer's individual circumstances. The right product choice provides better adhesion, durability, and reduces the risk of lifting and lifting at the edges.

It is very important to avoid all contact between the product and the skin. Product on the skin can cause irritation and increase the risk of contact allergy. If the product is applied too close to the skin, it can also lead to the material lifting and impair the durability of the treatment.

Complete curing is crucial for both durability and safety. Always use the UV/LED lamp that belongs to the brand you are working with and follow the recommended curing time. Position the hand correctly so that the entire nail receives enough light. The thumb should always be cured separately and placed in the middle of the lamp to ensure even exposure.

Avoid overloading the nails and do not use them as tools. Never pick at or pull off material that has started to lift, as this can damage the natural nail. Always wear gloves when cleaning and during prolonged exposure to water.

Regular use of nail oil helps to keep nails and cuticles moisturized and healthy.

We carefully inspect all items before they leave our warehouse. If you still receive a damaged or defective product, please contact us at info@nagelexperten.se, and we will assist you with your complaint.

Important! If the package has visible external damage when you pick it up, do not take the package home. Report the damage immediately at the pickup point and ask them to document it.

To help us process your complaint as quickly as possible, please include your name, contact details, order number, and a clear description of the problem. Also attach photos and/or video showing the damage or defect.

A complaint must be made within a reasonable time after you discover, or should have discovered, the defect.

We always recommend using the UV/LED lamp designed for the brand and products you are working with. As a brand, we have developed and tested our lamps together with our products to ensure proper and complete curing.

It is not only the lamp's wattage that determines whether a product cures correctly. The light's wavelength (nanometers), intensity, and exposure time need to be tailored to the product's formulation to ensure the most complete curing possible.

A gel product can appear cured on the surface without being fully cured throughout the material. In cases of insufficient curing, uncured substances, known as residual monomers, may remain in the material. This can, among other things, increase the risk of skin reactions and contact allergies, as well as lead to poor adhesion, lifting, and cracking.

For the best possible results and safe use, it is therefore important to use the right lamp, the right curing time, and the correct application technique.

We are a nail wholesaler offering products to both nail salons and private individuals.

To ensure the safe and correct use of our products, we recommend that you have relevant training and knowledge of handling thermosetting plastics.

We occasionally collaborate with creators, but choose to do so carefully and for limited periods. For us, it is important that our products speak for themselves and that you, as a customer, can form your own opinion.

We do not want our products to be perceived as good simply because someone is being paid to recommend them. That is why we prefer to focus on bigger and genuinely great campaigns, where you, as a customer, have the opportunity to try our products at a better price.

In this way, we hope that you can experience the quality for yourself and decide whether Nagelexperten is right for you. For us, genuine customer experiences and trust are more important than paid recommendations – we want our products to speak for themselves. ❤️